FAQs About Our Escape Room Puzzles

As you might imagin I receive a fair amount of questions regarding our escape room puzzles and props. Hopefully you find the list below helpful. If you have any additional questions or need clarification on any of the questions/answers listed below please do not hesitate to contact me. I can be reached via E-mail or phone 352-777-1069 (Phil).

International Shipping

Q: Do you ship your escape room puzzles internationally?
A: Yes! We ship all around the world.

Q: What is the cost of international shipping?
A: Cost will vary depending upon the overall weight of your order. Fortunately, we have a pretty good deal on international shipping rates which will save you a lot of money.

Q: How do I take advantage of your discounted international shipping rates?
A: It is very easy. Simply select your country from the pop-up window or the dropdown box at the top of the page. This will translate the site to your native language and currency. Not only will this activate the international shipping platform, but allow you to browse our site in your language and currency.

Q: How long does it normally take for international shipments to arrive?
A: Travel time varies country to country. Expect 8-16 days.

Q: How long does it take for you to ship an order?
A: This is a tricky one as it really depends upon what you order. Some puzzles (such as mazes) take a bit more time to make than a cipher wheel or lobby puzzle. Often I can have an order ready to ship within 4 business days. Other factors such as custom requests/engraving will increase lead time.

Q: I can't wait that long is there any option to receive my puzzles faster?
A: Indeed there is. If you do not mind paying more for shipping I can have them sent via DHL. The shipping time for this service is normally 2-5 days. If you would like to use this shipping option please contact me directly

Custom Work

Q: Can I have different symbols/text/images engraved on puzzles?
A: Absolutely. Almost every puzzles can be customized in order to fit in with the theme of your escape room. 

Q: What file type does the image need to be?
A: Black and white vector based images work best.

Q: What is the cost?
A: The cost will vary for each puzzle and amount of work needed. If you would like a quote please contact me via E-mail or phone 352-777-1069 (Phil) 

General

Q: How do I get a hold of you if I have questions?
A: You can send over an E-mail by clicking here or give me a call at 352-777-1069 (Phil).

Q: Where is your shop located?
A: We are located about an hour north of Tampa Bay in Hudson, FL.

Q: I live close by can I come see your shop?
A: Of course! Tuesday - Friday make for the best days to visit. Please let me know before hand when you plan on stopping by as opposed to just stopping by. I wouldn't want you to make the trip out on a day I am out of the shop.