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    Custom Info

    A lot of our puzzles can be customized with different images, text, symbols and codes.

    If you are placing an order for any puzzle which requires a code such as:

    • Magnet Maze
    • Disk Maze
    • Directional Lock Puzzle
    • Grille Cipher
    • Holey Moley
    • Braille Box

    Please select "Yes" to customization and Email me the code.

    All Magnet Mazes require a code from you, the other puzzles will have a standard code used if a custom code is not selected.

    International Orders Please Email me the code at Phil@CreativeEscapeRooms.com

    There is not an additional charge for a custom code on Magnet Mazes. There is a small fee for customizing the puzzles.

    It is very important to relay codes for mazes and any custom information to me at the time of your order.

    I cannot get started until knowing exactly what you want. If I do not have this information it will increase the amount of time it takes for you to have the puzzle in your hands.

    If you would like to add images or more extensive customization please contact me prior to placing your order so we can work out the details. 

    I can also create custom one off props to fit in with the exact needs of your room. If you have an idea please do not hesitate to contact me. We may just be able to bring it to life.

     

     

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    Phil Janelle
    1196 Waterfall Dr
    Spring Hill FL 34608

    Mon - Fri: 7am - 6pm est
    Saturday: 10am - 4pm est
    Sunday: 12pm - 4pm est

    352-777-1069

    Phil@CreativeEscapeRooms.com

    Return and Refund Policy

     

    Q: Do you accept returns?
    A: Yes; however, Custom work cannot be returned. 

    • Brain Teasers and games can be returned within 30 days of delivery date.

         Returns on Escape Room Puzzle and Props:

    • If the puzzle/prop came in shrink wrap it must still be in the shrink wrap unopened.
    • The return must be made within 30 days of delivery date
    • The item(s) cannot have been used in any capacity. This means if it has been through a test run or used for a day it cannot  be returned. If the item(s) shows any signs of use a refund will not be issued. Do not send back a used item expecting a refund. Be honest.
    • You are responsible for return shipping. Shipping cost to send the item to you will not be refunded.
    • A refund will not be issued until the item(s) have been received. Once the item(s) has been received and if meets the criteria above a refund will be initiated. It can take up to 7 days for the refund to be processed. (If I could make the refund process faster I would, but that is not something I have control over.)

    Q: Will you refund a purchase?
    A: Refunds on brain teasers and puzzles will be processed once the item has been received. Please contact me prior informing me you are making a return and why.
    A: Refunds on Escape Room puzzles and props will only be made under the following two conditions: 

    • The item(s) was damaged during shipping. If this occurs you will need to Email pictures of:
      • The broken item(s)
      • The box it was shipped in
    • We made a mistake while making your item(s). This can be construction related or an issue with incorrect custom work. In this case please Email:
      • A picture of the item(s) showing the issue
      • The approved custom work
    • We will not refund an item broken due to a player using excessive force. All of our items are built with escape rooms in mind. They will take a beating, but not an unreasonable amount. If a player manages to rip the lid off of a puzzle box that is not reasonable. Be realistic about what happened. If it is a fault on our part we will issue a refund. We will not issue a refund because a player used a key to pry open a box or threw it against the floor in frustration (just two examples I have encountered in the past). Again, be realistic and honest about what happened.
    Please address any questions to Phil@CreativeEscapeRooms.com

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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